Warranty Coverage

At Nexoora, we are committed to providing quality products and customer satisfaction. All products purchased from our store are covered by a 6-Month Limited Warranty from the original date of purchase.

This warranty covers manufacturing defects, hardware faults, and functional issues that occur under normal use during the warranty period.

What Is Covered

The warranty applies to:

• Manufacturer defects

• Hardware malfunctions not caused by external damage

• Internal faults affecting normal product performance

• Battery issues resulting from manufacturing defects (where applicable)

What Is Not Covered

This warranty does not cover:

• Physical damage (drops, cracks, dents, broken screens, liquid damage, etc.)

• Damage caused by misuse, negligence, unauthorized repairs, or modifications

• Normal wear and tear

• Cosmetic damage that does not affect functionality

• Software issues caused by third-party applications, viruses, or unauthorized updates

• Accessories such as chargers, cables, earphones, and packaging unless stated otherwise

Warranty Claim Requirements

To make a warranty claim, customers must provide:

• Original proof of purchase (invoice, receipt, or order confirmation)

• Product in its current condition for inspection

• Warranty claim submitted within the 6-month warranty period

Inspection Process

All warranty claims are subject to inspection by our technical team. If the issue is confirmed to be covered under warranty, we will proceed with one of the following at our discretion:

• Repair of the product

• Replacement with the same or equivalent product

• Store credit or partial refund where repair or replacement is not possible

Warranty Void Conditions

The warranty will be considered void if:

• The device has been opened or repaired by an unauthorized technician

• Serial numbers, IMEI numbers, or identifying labels have been removed or altered

• The damage is caused by accidental impact, water exposure, or improper handling

• False or misleading information is provided during the claim process

Non-Warranty Findings

If the device is found to be not covered under warranty due to physical damage, liquid damage, misuse, unauthorized repairs, software tampering, or any other excluded cause, the customer will be required to pay a R250 Service & Inspection Fee.

This fee covers:

• Technical diagnosis
• Inspection and testing
• Handling and return preparation for customer collection

The device will only be released for collection or return after the R250 fee has been settled.

Important Notes

• Submission of a device for warranty inspection does not guarantee warranty approval
• Customers will be informed of the inspection outcome before collection
• Refusal to pay the inspection fee may delay the release of the device

Turnaround Time

Warranty assessments and repairs may take between 3–14 business days, depending on the nature of the issue and parts availability.

Final Decision

All warranty decisions made after inspection are final and based on our technical assessment.

Contact Support

Please contact our customer support team before returning any item to ensure the correct return process is followed.