Delivery

Delivery & Collection Policy

At Nexoora, we aim to process and dispatch orders as quickly as possible to ensure a smooth customer experience.

Orders placed before 12:00 PM (midday) on business days will be processed and dispatched to the courier on the same day
Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day

Once dispatched, delivery within South Africa typically takes 3–5 business days, depending on your location and courier service coverage.

Please note that delivery times may vary slightly due to remote locations, peak periods, weather conditions, or courier delays beyond our control.

Customers are responsible for ensuring that the correct delivery address and contact details are provided at checkout.

We will not be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.

Customers may also choose to collect their orders from our collection point.

4 Percy Owen Place, Summerstrand, Port Elizabeth

Collections are only available after full payment has been received and confirmed
Customers must wait for an official “Ready for Collection” confirmation from us before arriving for pickup
Orders will not be released without payment confirmation

Please ensure you bring your proof of purchase or order confirmation when collecting your order.

Same-day collection is not always guaranteed and depends on order processing time
Customers arriving before receiving collection confirmation may experience delays

For any delivery or collection queries, please contact our support team through our official channels.